CV-ALIR Phones and Chat Service Interruption

Incident Report for Verisk Insurance Solutions - ISO

Resolved

CV-ALIR phone and chat services have been fully restored following the Salesforce service
disruption experienced earlier today.

Our team is once again available through all normal support channels, including phone, chat,
and email. We appreciate your patience and understanding while services were impacted.

Posted Sep 16, 2026 - 10:44 EDT

Investigating

CV-ALIR is currently affected by a global Salesforce service outage, which is impacting our phone and chat services. Our team remains available via email and will continue to provide support during this time.

We are actively monitoring the situation and will share additional updates as more information becomes available.

For assistance, please contact support-cv-alir@verisk.com.

Posted Sep 16, 2026 - 08:28 EDT

This incident affected: CV Services - CV-ALIR.