Resolved
Please be advised Passport and Quick experienced an intermittent service issue that started at 7:17 PM ET, with services restored at 8:05 PM ET. All requests are completing as expected. We thank you for your patience and apologize for any inconvenience this issue may have caused.
Posted May 12, 2026 - 20:39 EDT
Update
We are continuing to investigate this issue.
Posted May 12, 2026 - 20:24 EDT
Update
Upon further investigation it has been determined Passport is seeing intermittent failures. Verisk staff are working to resolve the issue as soon as possible. We will provide updates as we work to resolve the issue. We thank you for your patience and apologize for any inconvenience this issue may be causing.
Posted May 12, 2026 - 19:50 EDT
Investigating
Please be advised we are investigating possible degraded performance with Passport. We will provide updates as we investigate.
Posted May 12, 2026 - 19:14 EDT
This incident affected: Passport API (A-Plus Auto, A-Plus Auto Alert, A-Plus Auto - Claim Activity Profiler (CAP), A-Plus Auto Claims Standardization, A-Plus Property, A-Plus Property - Claim Activity Profiler (CAP), Catastrophe Hazard Service, Coverage Verifier, Coverage Verifier Enhanced, Custom Select, Homeowner Confirm, Identity Verification, LOCATION Reports, Motor Vehicle Reports, Motor Vehicle Indicator of Activity (IOA), Precision Reunderwriting, QPC Data Return, QPConfirm/Mileage Confirm, QPConfirm Risk Assess, Quickfill, Reverse Phone Append, RISK:check Point of Sale, RoofAge, SPI Quote Report, TransUnion, TransUnion Scored Report, Undisclosed Driver Reports, VAQs, Vehicle Registration Reports, Vehicle Verification Service, Waterline Personal Lines) and Passport Website (Login, A-Plus Auto, A-Plus Property, Catastrophe Hazard Service, Coverage Verifier, Homeowner Confirm, LOCATION Reports, Motor Vehicle Reports, QPConfirm Risk Assess, RISK:check Point of Sale, RoofAge, Undisclosed Driver Reports, Waterline Personal Lines).