Resolved
Please be advised the ProMetrix API experienced degraded performance with PDF report generation from 9:41 AM ET to 11:36 AM ET, during which time some reports may have returned as an error. We thank you for your patience and apologize for any inconvenience this may have caused.
Posted Feb 09, 2026 - 11:57 EST
Investigating
Please be advised we are investigating an issue impacting PDF report generation via the ProMetrix API. We will provide updates as we investigate this issue.
Posted Feb 09, 2026 - 11:06 EST
This incident affected: ProMetrix API (Additional Insight, Address Search, Building Characteristics Report, Building Fundamentals, Building Underwriting Report, Building Overview Report, Casualty Underwriting Advantage Report, CL VIN Decode Report, Commercial Auto Prefill, Commercial Auto Report, Diagram, Estimated Loss Cost Report, Firmographics Report, General Liability Report, Lightspeed Small Commercial, LOCATION Auto Territories, LOCATION BCEGS, LOCATION BOP Territory, LOCATION Crime, LOCATION Fireline, LOCATION Flood Assist, LOCATION Future Effective PPC, LOCATION General Liability Territory, LOCATION PPC, LOCATION Premium Tax, LOCATION Wind, LOCATION Windpool Eligibilty, Loss Cost Report, Loss Estimate Report, Major Systems, Peril Report, Property Conditions, Property DataSet Report, Property Data Set (Detailed), Property Details Report, Radius Check, Replacement Cost Report, Risk Improvement Statements, Roof Underwriting Report, Roof Age, Small Commercial Report, Sprinkler Assessment Report, Token, Underwriters Advantage Report, Vehicle Registration Reports, VIN Decoder, Waterline Report, Workers Compensation Report).