Resolved
Please be advised ProMetrix API and Web experienced an intermittent service issue that began at 10:24 PM ET and was resolved at 11:15 PM ET, during which time some clients may have experienced timeouts with report requests. All reports are now returning as expected. We thank you for your patience and apologize for any inconvenience this issue may have caused.
Posted Jun 11, 2025 - 23:33 EDT
This incident affected: ProMetrix Website (Address Search, APLUS Commercial, Billing, Building Characteristics Report, Building Fundamentals, Building Overview Report, Building Underwriting Report, Casualty Underwriting Report, Casualty Underwriting Advantage Report, CL VIN Decode Report, Diagram, Estimated Loss Cost Report, InfoGroup Business Report, LOCATION Auto Territories, LOCATION BCEGS, LOCATION Crime, LOCATION Fireline, LOCATION Flood Assist, LOCATION Future Effective PPC, LOCATION PPC, LOCATION Premium Tax, LOCATION Wind, Loss Cost Report, Loss Estimate Report, Order Survey, Peril Report, Property Details Report, Rating Survey Details, Replacement Cost Report, Risk Engineering Utility, Risk Improvement Statements, Roof Underwriting Report, Small Commercial Underwriting Report, Short Building Underwriting Report, Short Rating Survey Details, Sign up, Sprinkler Assessment Report, Underwriters Advantage Report, Waterline Report) and ProMetrix API (Additional Insight, Address Search, Building Characteristics Report, Building Fundamentals, Building Underwriting Report, Building Overview Report, Casualty Underwriting Advantage Report, CL VIN Decode Report, Commercial Auto Prefill, Commercial Auto Report, Diagram, Estimated Loss Cost Report, Firmographics Report, General Liability Report, Lightspeed Small Commercial, LOCATION Auto Territories, LOCATION BCEGS, LOCATION BOP Territory, LOCATION Crime, LOCATION Fireline, LOCATION Flood Assist, LOCATION Future Effective PPC, LOCATION General Liability Territory, LOCATION PPC, LOCATION Premium Tax, LOCATION Wind, LOCATION Windpool Eligibilty, Loss Cost Report, Loss Estimate Report, Major Systems, Peril Report, Property Conditions, Property DataSet Report, Property Data Set (Detailed), Property Details Report, Radius Check, Replacement Cost Report, Risk Improvement Statements, Roof Underwriting Report, Roof Age, Small Commercial Report, Sprinkler Assessment Report, Token, Underwriters Advantage Report, Vehicle Registration Reports, VIN Decoder, Waterline Report, Workers Compensation Report).